For the first time I'm happy that something is not working

It’s 2pm and I am in a meeting with a UI/UX designer to help us design a few new interactions on the platform. I go to the project settings page to invite the designer.

I enter their email address in the invitations, they don’t get the email. I resend the invite, nothing.

They check the spam folder ….nada. no email.

A few seconds later I got a notification (configured to send to Slack at the moment, we support Microsoft Teams / Email and Generic Webhook endpoints) informing me about the issue:

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Clicking the link opens the error bucket page (for deeper discussion about Error bucket and root causes please see this blog

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For the first time I’m happy that something is not working, and this is why we’ve built railtown.ai in the first place.

To summarize railtown.ai was able to help with:

• pushed an alert to the notification channel of choice, so we knew about the problem without digging through logs
• bucketed/grouped errors correctly, so we get only one notification
• identified and masked PII (email address in this case) in the Log
• matched correct tickets in our Ticket board that introduced the issue
• pointed out which dev saw the error locally, we can ask them for help to figure issue out

railtown.ai helped us go from the notification to a fix for the issue quickly!

If you don’t already have a railtown.ai account sign up and let us help you improve the quality of your software and increase your developer velocity.

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